Shipping And Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please send returns to:

Urban Bully
Parkela Markets
441/601 Sunnyholt Road,
Parkela. 2768
NSW
AUSTRALIA 


Orders and Shipping

Please allow for upto 3 days handling time.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International

When you place an from oustide Australia please allow around 2 weeks to treceive your product. In most cases our customers usually receive their order within a week however as a thumb rule we ldont like to overpromise and not deliver. We send via International Courier. We are not able  to accept responsibility for charges incurred by recipient country customs or authorities.

National

From time to time customs or duties are levied on goods and your order may incur charges depending on factors that are beyond our control.  We cannot be held accountable for these charges. We recommend our customers check with local authorities or legislation regarding what rules apply to your deliveries and orders.

 

You can reduce your shipping costs by collecting your parcels at any of the following selected locations across Australia:

Just Ask Us How....

ACT
CANBERRA FYSHWICK, 2609

 

NSW

ALBURY ALBURY, 2640
ARMIDALE ARMIDALE, 2350
BATEMANS BAY BATEMANS BAY, 2536
BERKELEY VALE GOSFORD, 2250
DUBBO DUBBO, 2830
GLEN INNES GLEN INNES, 2370
GOULBURN GOULBURN, 2580
GUNNEDAH GUNNEDAH, 2380
INVERELL INVERELL, 2360
LISMORE SOUTH LISMORE, 2480
MOREE MOREE, 2400
MUSWELLBROOK MUSWELLBROOK, 2333
NARRABRI NARRABRI, 2390
NEWCASTLE NEWCASTLE, 2300
NORTH WOLLONGONG NORTH WOLLONGONG, 2500
NYNGAN NYNGAN, 2825
ORANGE ORANGE, 2800
PORT MACQUARIE PORT MACQUARIE, 2444
SOUTH GRAFTON SOUTH GRAFTON, 2460
SOUTH NOWRA SOUTH NOWRA, 2541
SYDNEY VILLAWOOD, 2163
SYDNEY TAREN POINT, 2229
SYDNEY (MAX 25kg dead/cubic)                                                     NORTH SYDNEY, 2060
SYDNEY (MAX 25kg dead/cubic) CREMORNE, 2090
SYDNEY (MAX 25kg dead/cubic) BELLA VISTA, 2153
TAMWORTH TAMWORTH, 2340
TAREE CHATHAM, 2430
TOORMINA COFFS HARBOUR, 2450
WAGGA WAGGA WAGGA WAGGA, 2650

 

NT

ALICE SPRINGS ALICE SPRINGS, 0870
DARWIN DARWIN, 0800

 

QLD

BRISBANE PINKENBA, 4008
BRISBANE CABOOLTURE, 4510
BRISBANE (MAX 25kg dead/cubic) BRISBANE, 4000
BUNDABERG BUNDABERG, 4670
CAIRNS CAIRNS, 4870
GLADSTONE SOUTH GLADSTONE, 4680
GOLD COAST ARUNDEL, 4214
MACKAY PAGET, 4740
MARYBOROUGH MARYBOROUGH, 4650
MOUNT ISA MOUNT ISA, 4825
SUNSHINE COAST KUNDA PARK, 4556
TOOWOOMBA TOOWOOMBA, 4350
TOWNSVILLE GARBUTT, 4814
WEST IPSWICH IPSWICH, 4305

 

SA

ADELAIDE KIDMAN PARK, 5025
BERRI BERRI, 5343
CLARE CLARE, 5453
KADINA KADINA, 5554
MOUNT GAMBIER MOUNT GAMBIER, 5290
PORT AUGUSTA PORT AUGUSTA, 5700
PORT LINCOLN PORT LINCOLN, 5606
PORT PIRIE PORT PIRIE, 5540
WHYALLA WHYALLA, 5600

 

TAS

DEVONPORT EAST DEVONPORT, 7310
HOBART HOBART, 7000
LAUNCESTON LAUNCESTON, 7250

 

VIC

BALLARAT MITCHELL PARK, 3355
EAST BENDIGO EAST BENDIGO, 3550
GEELONG LARA, 3212
GISBORNE NEW GISBORNE, 3438
HORSHAM HORSHAM, 3400
MELBOURNE HOPPERS CROSSING, 3029
MELBOURNE CAMPBELLFIELD, 3061
MELBOURNE DANDENONG SOUTH, 3175
MELBOURNE (MAX 25kg dead/cubic) HAWTHORN, 3122
MELBOURNE (MAX 25kg dead/cubic) SOUTH MELBOURNE, 3205
MELBOURNE, COLLINS STREET (MAX 25kg dead/cubic) MELBOURNE CBD, 3000
MELBOURNE, LITTLE COLLINS ST MELBOURNE, 3000
MELBOURNE, ST KILDA ROAD (MAX 25kg dead/cubic) MELBOURNE, 3004
MILDURA MILDURA, 3500
SHEPPARTON EAST SHEPPARTON EAST, 3631
TRARALGON TRARALGON, 3844

 

WA

ALBANY ALBANY, 6330
BROOME BROOME, 6725
CARNARVON CARNARVON, 6701
DAVENPORT BUNBURY, 6230
GERALDTON GERALDTON, 6530
KALGOORLIE WEST KALGOORLIE, 6430
KARRATHA KARRATHA, 6714
KUNUNURRA KUNUNURRA, 6743
NEWMAN NEWMAN, 6753
PERTH OSBORNE PARK, 6017
PERTH (MAX 25kg dead/cubic) VICTORIA PARK, 6100
PERTH (MAX 25kg dead/cubic) COCKBURN CENTRAL, 6164
PORT HEDLAND PORT HEDLAND, 6721
TOM PRICE TOM PRICE, 6751
 
Most depots are open between 8am and 6pm weekdays. However, some country depots may have restricted hours, especially their closing time. We prefer you go to your local depot between 10am and 4pm weekdays. Where a consignment is to be picked up from a depot, we will call the receiver when the consignment is available for collection 

To obtain a Quick Quote for this service, simply Contact Us.